FAQ

Orders


How soon will my order ship?

  • Fast! Orders placed on weekdays will ship within 24 hours (or same day if ordered before 2p EST). Orders placed between Friday 2p EST and Sunday will ship on Monday morning. We also offer a FedEx overnight delivery option.

Where do you ship to?

  • We currently ship to the US and EU.

How can I check the status of my order?

  • You will receive an email confirmation as soon as your order is placed, as well as subsequent tracking emails. Should you have any questions, please feel free to reach out to us at help@shopkaylaelizabeth.com . We're always happy to help!

I have an issue with my order, how can I get help?


Is shipping really free in the US?

  • Yes! We offer free shipping (2-4 days) on all US orders! An expedited overnight delivery option is available as well. International shopping rates can be viewed at checkout.

What forms of payment do you accept?

  • We accept all major credit cards as well as payment through services including Shop Pay, PayPal, Google Pay and Amazon Pay. We also offer financing options through Affirm.


Return Policy


What is your return policy?

KE GUARANTEE
  • Your happiness means everything to us, which is why we offer free returns in the U.S. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.
  • To start a return, please contact us at help@shopkaylaelizabeth.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package.
  • You may review our full refund policy here.

How do I return my items?

  • After reaching out to us at help@shopkaylaelizabeth.com within 30 days of receiving your order, we will respond promptly to receive all necessary information associated with your return or exchange.
  • You may review our full refund policy here.


Care


How do I care of my K.E.'s?

  • If dirty, wipe your K.E.'s with a soft cloth. Do not use abrasive cleaning agents on your shoelry™. Store in a dry, cool place.


Other


Can I become a Kayla Elizabeth Affiliate/Ambassador?

  • Yes! You can access exclusive discount codes for you and your followers, as well as custom affiliate links so you can earn 12%+ commission on all sales you send to our site. PLUS, you'll join us in supporting women in developing countries around the world through our partnership with Soles4Souls.
  • Learn more and sign up here.

Can I purchase wholesale?


Do you offer discount codes?

  • Yes! Sign up for our newsletter in the footer of our website and follow us on social @kaylaelizabethofficial to stay in the loop on special promotions.

Do you offer brand partnerships?

  • Yes! We are always looking to make new friends. If you think your brand would make for a great partnership, please reach out to us at hello@shopkaylaelizabeth.com

Do you offer e-gift cards?

  • Yes! Buy someone special something shiny here.


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